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Online Degrees in Customer Service

Earning a certificate, associate’s degree or bachelor’s degree in customer service can open up a variety of employment opportunities. Students will develop their time management, conflict resolution, and communication skills while learning about marketing, office management, customer relations, and employee or personnel management.

Associate and bachelor’s degrees can be obtained in a variety of specialties as well. Call center and teleservice operation, customer care management, sales and customer service, and customer service representative. You will learn about ethics, business math and law, customer behavior, quality assurance, planning and analysis, user surveys and feedback, how to develop and use customer service databases, and office supervision information.

The Bureau of Labor Statistics expects 18% growth in the area of customer service positions for the next 10 years and the average salary for those working in this field is $32,000 per year. Customer Service Managers can earn significantly more annually and this requires a bachelors degree. Management positions are available in a variety of fields and typically pay between $50,000 and $100,000 depending on the experience and location.

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